Frequently Asked Questions
Everything you need to know about your culinary journey with Sous Chef UK
How long does delivery take within the UK?
We offer standard delivery within 3-5 working days, and next-day delivery for orders placed before 2pm Monday to Friday.
Do you offer international shipping for specialist ingredients?
Yes, we ship a wide selection of our professional ingredients and cookware to over 50 countries worldwide. Shipping costs are calculated at checkout.
What is your return policy for perishable goods?
For safety reasons, we cannot accept returns on perishable food items. However, if a product arrives damaged or is incorrect, please contact our support team within 24 hours.
How do I know if an item is back in stock?
On the product page of any out-of-stock item, you can enter your email address to receive an automatic notification the moment it becomes available again.
Are your products suitable for professional kitchens?
Absolutely. We source restaurant-grade equipment and hard-to-find ingredients used by top chefs globally, ensuring professional quality for your home kitchen.
Can I add a gift message to my order?
Yes, you can add a personalized gift message at the checkout stage. We also ensure that no pricing information is included on the packing slip for gift orders.