Returns & Exchanges
At Sous Chef UK, we want you to be delighted with your culinary tools and ingredients; if you are not satisfied, you can return unused items in their original packaging within 30 days.
Contact Support
Email our customer service team with your order number and the reason for your return to receive a unique return authorization code.
Secure Packaging
Carefully pack your items, ensuring that fragile ingredients or kitchenware are well-protected to prevent damage during transit.
Label and Post
Affix the provided return label to your parcel and drop it off at your nearest designated courier point or local post office.
Refund Processing
Once our warehouse receives and inspects your return, we will issue a full refund to your original payment method within 5 to 7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing